Reference

Privacy Policy for Your Indonesia Account

We keep this privacy policy short enough to scan before you open an account.

Data UseCookie ControlCopy RequestsLocal Law

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What This Privacy Policy Covers

axitoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the details needed to run your account, keep payments aligned, and answer privacy requests. When you pay through DANA, OVO, GoPay, or QRIS, we keep the reference data needed to reconcile the wallet event, confirm the account holder, and handle disputes. We also

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store device and session signals so we can block unusual logins, keep your language choice stable, and reduce repeated verification. If you ask for access, correction, or removal, we check the request against the registered phone number or email before we act. Retention depends on the
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record type: support logs stay only as long as needed to answer you, while payment and security records may stay longer when law or fraud checks require it. If you are outside Indonesia, or if a request touches a restricted flow, access depends on local law
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and is available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST PATHS

Where to Send Privacy Requests

For privacy requests, one clear channel is easier for both sides. Send us the request from the email or phone number on file, or use live chat and include your registered name, the change you want, and one account detail you can confirm. We answer every day from 09:00-21:00 WIB, and we keep the conversation in the privacy queue so it stays separate from general account chat.

Team online

Live Chat

Open the chat widget and ask for a privacy request. We use it for data copies, corrections, and record checks, and the team replies from 09:00-21:00 WIB every day.

Email

Write to [email protected] with your registered name, phone number, and the field you want changed. That gives us enough detail to match the account before we touch any record.

Use WhatsApp for a quick receipt check if that is easier for you. We still verify the request, move it into the privacy queue, and answer within the same daily hours.

SECURITY LAYER

How We Handle Your Data

On Chrome, Safari, and other mobile browsers, we keep session cookies for login, language choice, and abuse checks, not for unnecessary tracking.

Data Minimisation

We collect the minimum account fields needed to verify you, process payment references, and answer privacy requests. That usually means name, contact details, device signals, and the transaction reference tied to DANA, OVO, GoPay, or QRIS.

Cookies

Cookies keep you signed in, remember language choice, and help us spot repeated login attempts. On Android Chrome and iPhone Safari, you can clear them in browser settings, then sign in again when you are ready.

Account Security

Protect the email and phone number on file, because we use them to verify change requests and send security checks. If either one changes, update the profile before asking for a copy or correction.

Retention

Support messages are kept only while we need them to answer you. Payment and security records can stay longer when tax, fraud, or dispute handling requires it, then they are archived or removed on schedule.

Access Requests

Open Account > Settings > Privacy or email us if you want to see the record we hold. We verify the request against your registered contact before we share anything or make a change.

Change Requests

If a detail is wrong, send the exact field, the current value, and the new value you want. We confirm the request, update the record, and keep a short audit note for the file.

Privacy Questions We Hear Often

These questions come up before you open an account or after you change contact details. We answer them with the same rules we use on the site: minimum collection, clear verification, and access only where local law permits. If something is not covered here, send the request through the support path and we will route it.

We keep the contact and verification details needed to create your account, the session data that keeps you signed in, and the payment reference fields tied to DANA, OVO, GoPay, or QRIS transactions.

Yes. Send the request from your registered email or WhatsApp number, then confirm the phone or email on file. After verification, we share the record we can lawfully disclose and explain any redactions.

Tell us the exact field, the current value, and the new value you want stored. We check the request against your account, then update the record and keep a note of the change.

Yes. On Chrome, Safari, and similar mobile browsers, cookies keep you logged in, remember language choice, and help us spot unusual sign-in attempts. You can clear them in browser settings and sign in again.

We keep support records only as long as needed to answer you, while payment and security records may stay longer if dispute handling or legal retention rules require it. When the period ends, we remove or archive it.

You can use live chat, email, or WhatsApp from 09:00-21:00 WIB. We will ask for a matched contact detail before acting, so the request stays tied to the right account.

No. Access depends on local law and is available only where local law permits. If a location is restricted, we will explain what we can do and what we must decline.

Privacy Policy for Your Indonesia Account

Where to Send Privacy Requests

Live Chat

Email

WhatsApp

How We Handle Your Data

Data Minimisation

Cookies

Account Security

Retention

Access Requests

Change Requests

Privacy Questions We Hear Often

01 What data do you keep when I open an account?

02 Can I ask for a copy of my data?

03 How do I correct a wrong detail?

04 Do you use cookies on mobile browsers?

05 How long do you keep my data?

06 Who can contact you about privacy?

07 Is access allowed everywhere?

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